FAQs

You can order a test directly from our website or by contacting our customer support team. Once you have placed an order, you will receive instructions on how to proceed with sample collection and submission.

The turnaround time for most tests is 2-3 weeks. However, this may vary depending on the specific test and laboratory workload. We strive to provide you with accurate results as quickly as possible.

Yes, your test results are confidential. We adhere to strict privacy policies and protocols to ensure that your personal information and test results remain secure.

Some private health insurance policies may cover a portion of the cost of diagnostic testing. We recommend contacting your insurance provider to determine if your policy includes coverage for our tests.

Food allergies involve an immune system response to a particular food protein, while food intolerances are typically caused by an inability to properly digest or absorb certain food components. Symptoms of food allergies can be severe and even life-threatening, whereas food intolerances generally result in milder symptoms, such as digestive discomfort.

Most of our tests are safe to perform during pregnancy and breastfeeding. However, we recommend consulting with your healthcare provider before undergoing any diagnostic testing to ensure it is appropriate for your specific situation.

Sample collection procedures vary depending on the specific test you have ordered. Detailed instructions will be provided with your test kit or in the confirmation email you receive upon placing an order. You may also visit a local collection center or one of our partner clinics for assistance with sample collection.

Preparation for your test will depend on the specific test you have ordered. Some tests may require fasting or avoiding certain medications, while others may not have any special preparation requirements. You will receive detailed instructions on how to prepare for your test when you place an order.

If you have any questions or concerns regarding your test results, you can contact our customer support team for assistance. We are available to answer your questions, provide guidance, and help you better understand your test results.

Yes, we encourage you to share your test results with your healthcare provider to discuss appropriate treatment and management strategies based on your individual needs.